#Firstsource is Hiring
Key Performance Indicators:
Ensure SLAs according to project specifications are met
Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner
Adherence to the client prescribed format for query resolution
Adherence to process requirements, security norms and metrics
Adherence to shift schedule team meetings and training requirements
Invest in self and add to skill sets
Qualification & Experience - Desirable: • Minimum of 6 months to 1 year of work experience in mortgage industry. • Willingness to work in Night Shifts • Willingness to work on weekends based on Client requirement. Know How - Must Have: • Basic Knowledge of Loan Origination Cycle • Basic knowledge of different types of mortgage and its functioning, documents involved in Loan origination • Basic knowledge of Federal laws, necessity of RESPA and various laws in different parts of US related to mortgage • Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders. • Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation. • Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint
Apply Here: https://bit.ly/303Z3N6
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