Analyst - ChennaiAnalyst - Chennai

#Firstsource is Hiring


Key Performance Indicators:

  • Ensure SLAs according to project specifications are met

  •  Responsible for outstanding customer service. Answers queries and provide resolutions in the most polite and appropriate manner

  •  Adherence to the client prescribed format for query resolution

  •  Adherence to process requirements, security norms and metrics

  •  Adherence to shift schedule team meetings and training requirements

  •  Invest in self and add to skill sets

Qualification & Experience - Desirable: • Minimum of 6 months to 1 year of work experience in mortgage industry.  • Willingness to work in Night Shifts  • Willingness to work on weekends based on Client requirement. Know How - Must Have: • Basic Knowledge of Loan Origination Cycle  • Basic knowledge of different types of mortgage and its functioning, documents involved in Loan origination  • Basic knowledge of Federal laws, necessity of RESPA and various laws in different parts of US related to mortgage  • Good communication skills (Written and Verbal) are required to understand and update comments and communicate with various stake holders.  • Strong Customer Service Skills, Detail Oriented with good analytical skills and have the ability to make decisions based on the situation.  • Should be able to effectively use a computer and have working knowledge of MS Word, MS Excel and PowerPoint



Apply Here: https://bit.ly/303Z3N6


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