#Mphasis is Hiring
Essential Job Functions:
• Provide leadership to a team of 10-15 team members through coaching each direct report to achieve their optimum performance
• Ensure all loans are worked appropriately, within required SLA timeframes and documented properly
• Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed.
• Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements
• Organize work flow to achieve SLA timeframes and commitments to our Client
• Manage work schedules, overtime and labor cost to achieve departmental budget plan
Function as a SME and lend assistance for questions and scenarios
Ensure trends are provided to TM/AM/OM for implementation of job aids, training tool updates, etc.
Maintain current knowledge of client scope requirements and processes
Assist in resolving processing issues or customer escalations as they arise
Address personnel issues with guidance from Unit Leader and Human Excellence team
Requirements:
Proficient in automated underwriting tools
3-5 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with Supervisory responsibilities over a residential production team within the past year
Current working knowledge of FNMA/FHLMC guidelines
Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills
Ability to work in a flexible and production oriented environment
Must be able to promote and foster a positive work environment
Must be able to work in a high stress environment while delivering a high-level of customer service
Must be willing and able to work as part of a team
Good computer skills/knowledge-paperless environment
Candidates must be available to work U.S. business hour
Apply Here: https://bit.ly/2Q2xqP4
#helpinghands #hiringupdates #jobalerts #Punejobs
