Asst Team Lead - Originations - Pune

#Mphasis is Hiring

Essential Job Functions:

•        Provide leadership to a team of 10-15 team members through coaching each direct report to achieve their optimum performance

•        Ensure all loans are worked appropriately, within required SLA timeframes and documented properly

•        Provide direct feedback to the team members on quality review results and set forth a measured improvement plan where needed.

•        Assess ongoing training needs to ensure team members have a clear understanding of job requirements and updates to the loan requirements

•        Organize work flow to achieve SLA timeframes and commitments to our Client

•        Manage work schedules, overtime and labor cost to achieve departmental budget plan

Function as a SME and lend assistance for questions and scenarios

Ensure trends are provided to TM/AM/OM for implementation of job aids, training tool updates, etc.

Maintain current knowledge of client scope requirements and processes

Assist in resolving processing issues or customer escalations as they arise

Address personnel issues with guidance from Unit Leader and Human Excellence team


Proficient in automated underwriting tools 

3-5 years of current mortgage origination experience with emphasis in loan processing under U.S. secondary marketing and regulatory guidelines, with Supervisory responsibilities over a residential production team within the past year

Current working knowledge of FNMA/FHLMC guidelines

Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills

Ability to work in a flexible and production oriented environment

Must be able to promote and foster a positive work environment

Must be able to work in a high stress environment while delivering a high-level of customer service

Must be willing and able to work as part of a team

Good computer skills/knowledge-paperless environment

Candidates must be available to work U.S. business hour

Apply Here:

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