Customer Relationship Executive - Mumbai

#Alankit is Hiring

Job Description

Generate quality leads of company s products through telephonic calling to new and existing clients of our company.

Make outbound customer calls to promote and sell a product or service.

Monitor competitors products or services and create selling strategies for own products or services.

Records each call on CRM software, as per company s policies and procedures

Follow up with potential customers in a timely manner, if necessary and close them.

Studying the details of each offering and remaining abreast of updates to these offerings.

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.

Record details of customer interactions, queries, complaints and comments/feedback.

Route concerns that require immediate/special attention to concerned departments.

Follow up to ensure necessary actions are taken to resolve the customer issues

Create, maintain and update database of customers with complete information and emails.

Consolidate existing customer base while building new customer base.

Skill Set

Regional language proficiency

Experience of at least 6-12 months required in outbound telesales process

Possess good communication skills, both oral and written

Strong interpersonal, problem-solving skills and verbal and written communication skills

Basic computer knowledge and technical skills

more details:

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