Customer Service Associate - Jaipur

#Amazon is Hiring

BASIC QUALIFICATIONS Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

PREFERRED QUALIFICATIONS Communication Skills Excellent communications skills (Written and verbal) Ability to communicate correctly and clearly with all customers Excellent documentation skills Good comprehension skills-- ability to clearly understand and state the issues customers present Ability to concentrate – follow customer issue without distraction to resolution Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response Work successfully in a team environment as well as independently Computer knowledge/ Skills Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Excellent typing skills Demonstrable understanding of the Internet, website, and competitor websites Demonstrates an ability to successfully navigate websites Demonstrates a proficient knowledge of email applications Demonstrates an ability to learn in various media Ability to successfully adapt to changes in their environment Customer Focus Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment Ability to empathize with and prioritize customer needs Demonstrable interpersonal skills with a diverse customer base Demonstrable conflict resolution, negotiating, and de-escalation skills Demonstrate ownership to resolve challenging customer issues, escalating when necessary Ability to determine customer needs and provide appropriate solutions Maintain regular and reliable attendance, including daily schedule as assigned Flexible with working schedule; may be expected to work weekends, holidays and events Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season Problem Solving Skills Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned Ability to approach problems logically & rationally Action oriented and self disciplined Organized and detail oriented Ability to quickly & effectively prioritize work time in various departments to meet business need Ability to maintain composure in highly escalated situations Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

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