#Citrix is Hiring
Roles & Responsibilities
Troubleshoot complex technical issues in a Citrix environment.
Act as the Citrix technical authority/subject matter expert (SME).
Possess strong written and verbal communication skills.
Obtain ITIL and Citrix technical certifications within first 6-12 months in this role.
Possess an excellent technical understanding of Citrix technologies and how to support and manage in a variety of settings, ranging from basic to complex.
Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
Demonstrate excellent problem-solving skills, and assist teammates with solving complex technical issues.
Maintain a calm, poised, and professional demeanor while working in potentially stressful situations with customer IT staff and/or users.
Possess the soft skills to be able to defuse a tense/sensitive situation, while still being able to act firmly if/when necessary.
Possess time management skills and the ability to multi-task across in support of multiple clients.
Demonstrate the desire and ability to continue learning new concepts and remain up-to-date on the most recent technologies, particularly Citrix technologies.
Install, configure, and maintain the Citrix monitoring solution for customer environments.
Provide regular and efficient updates on tasks and activities to direct manager.
Qualifications (knowledge, skills, abilities)
Must be willing to work daily on-site in a CMS office in Bangalore, India.
Must be willing to work in NIGHT SHIFTS
Must have demonstrated strong academic achievement and good communication skills.
Must be flexible and dependable, and act with accountability/ownership.
Demonstrated ability to learn quickly.
Excellent problem-solving ability with complex technical challenges.
Act with a positive customer service attitude.
Ability to work effectively in a small- to medium-size team environment.
Desire and ability to provide mentoring/coaching to junior teammates.
ITIL knowledge and ability to apply ITIL concepts in practice.
Demonstrated technical fluency and/or expertise in a range of technical areas, including:
Citrix technologies, including virtualization and image management.
Hypervisor technologies (VMware, Nutanix, etc.)
Microsoft directory services (LDAP, Active Directory, etc.).
Profile and policies related to end-users.
Windows Server OS configuration.
Basic Networking concepts (TCP/IP, Routing, Networking).
Languages: English fluency; Spanish preferred.
Bachelor of Science/Arts or equivalent 4 years of similar job experience
Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.
3-4 years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.
Citrix, Microsoft, and/or ITIL certifications (if not already in possession).
Positive customer service- and team-oriented attitude.
Apply Here: https://bit.ly/2FvxpAW