Customer Success Manager - Bangalore

#Citrix is Hiring

Roles & Responsibilities

  • Troubleshoot complex technical issues in a Citrix environment.

  • Act as the Citrix technical authority/subject matter expert (SME).

  • Possess strong written and verbal communication skills.

  • Obtain ITIL and Citrix technical certifications within first 6-12 months in this role.

  • Possess an excellent technical understanding of Citrix technologies and how to support and manage in a variety of settings, ranging from basic to complex.

  • Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.

  • Demonstrate excellent problem-solving skills, and assist teammates with solving complex technical issues.

  • Maintain a calm, poised, and professional demeanor while working in potentially stressful situations with customer IT staff and/or users.

  • Possess the soft skills to be able to defuse a tense/sensitive situation, while still being able to act firmly if/when necessary.

  • Possess time management skills and the ability to multi-task across in support of multiple clients.

  • Demonstrate the desire and ability to continue learning new concepts and remain up-to-date on the most recent technologies, particularly Citrix technologies.

  • Install, configure, and maintain the Citrix monitoring solution for customer environments.

  • Provide regular and efficient updates on tasks and activities to direct manager.

Qualifications (knowledge, skills, abilities)

  • Must be willing to work daily on-site in a CMS office in Bangalore, India.

  • Must be willing to work in NIGHT SHIFTS

  • Must have demonstrated strong academic achievement and good communication skills.

  • Must be flexible and dependable, and act with accountability/ownership.

  • Demonstrated ability to learn quickly.

  • Excellent problem-solving ability with complex technical challenges.

  • Act with a positive customer service attitude.

  • Ability to work effectively in a small- to medium-size team environment.

  • Desire and ability to provide mentoring/coaching to junior teammates.

  • ITIL knowledge and ability to apply ITIL concepts in practice.

  • Demonstrated technical fluency and/or expertise in a range of technical areas, including:

  • Citrix technologies, including virtualization and image management.

  • Hypervisor technologies (VMware, Nutanix, etc.)

  • Microsoft directory services (LDAP, Active Directory, etc.).

  • Profile and policies related to end-users.

  • Windows Server OS configuration.

  • Basic Networking concepts (TCP/IP, Routing, Networking).

  • Languages: English fluency; Spanish preferred.

Education -

  • Bachelor of Science/Arts or equivalent 4 years of similar job experience

  • Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.

  • 3-4 years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.

  • Citrix, Microsoft, and/or ITIL certifications (if not already in possession).

  • Positive customer service- and team-oriented attitude.

Apply Here:

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