Customer Success Manager - Gurgaon

#Coursera is Hiring

Your responsibilities

  • Own strategic customer relationships with our enterprise customers

  • Ensure customer success by driving adoption, managing customer relationships, conducting business reviews and sharing best practices

  • Develop programs to increase engagement of customers and drive their key metrics, working closely with our content strategy, product, and pedagogy teams to ensure learner success

  • Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution

  • Provide quantitative/qualitative analysis to inform team decision-making and product roadmap

Your skills

  • 7+ years of account management experience; customer success experience a strong plus

  • Impressive track record of high customer retention and growth

  • Strong sense of customer empathy and customer-centrism

  • Excellent interpersonal and communication skills

  • Strong problem solving and analytical thinking

  • Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments

  • A passion for and belief in the power of education and learning

more details:

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