eCommerce Operations Specialist - Bangalore

#VMware is Hiring

Job Role & Responsibility

  • Daily support of overall webstore maintenance, updates and testing

  • Supports eCommerce case queues; resolve and respond to as needed.

  • In-depth, end-to-end testing of any site enhancements, product additions, promotions or any other site modification(s).

  • Support coupon/promotional code program (create, modify, test, track)

  • Support the maintenance of HTML-based email notifications

  • Support Online Renewal Notification email/upsell program

  • Performs quality audits to ensure all products and product data appearing on the website is present, relevant and accurate.

  • Troubleshoots reported web store problems, resolves or escalates to support entity as needed. Identify possible solutions to management.

  • Communicates with Design team to ensure banners on site are up-to-date and relevant; supports site banner updates as needed.

  • Engages Translations Team to get sales copy translated into required languages.

  • Supports the execution of product discounts, bundles and promotions

  • Supports promotional calendar by readying sites with promotional content and pricing. Testing fully before launch.

Required Skills

  • 1+ years’ experience supporting the administration of an eCommerce site; Magento a plus

  • 1+ years’ working knowledge of order/payment management systems; Digital River experience a plus

  • Experience with creating in HTML, CSS, some JavaScript formats

  • Strong attention to detail, and excellent communication skills (both written and verbal).

  • Self-starter with the ability to independently prioritize and manage multiple tasks/projects concurrently; is process-oriented and exhibits organizational skills.

  • Possess a technical aptitude and analytical mindset with problem-solving skills; comfortable learning data analysis tools.

  • An appreciation for creating great digital customer experiences based on best practices and trends.

  • Strong interpersonal skills and the ability to work with individuals across all organizational levels required

Preferred Skills

  • Strong project management skills

  • Basic understanding of Google Analytics and SEO best practices

  • Bachelor's degree in Business, Digital, Marketing, Computer Science or related field.

  • Experience working with global teams and external development vendors

  • Proficient in Excel. Familiarity with modern database and information system technologies is a plus

Apply Here:

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