#Taboola is Hiring
Responsibilities:
As the Team Leader, you will be leading a shift oriented support team, assisting international customers and business units internally and externally.
Ensure a high level of technical knowledge within the 1st level support team members as evidenced through turnaround time of issues and ability to resolve issues independently
Manage case auditing for the team
Work closely with the Business units and other support teams globally
Define and implement the procedures and policies to ensure that a high-quality service is delivered to customers (both internal and external) and adherence to strict SLA’s in a 24x7x365 operational support environment
Escalate urgent issues requiring more in-depth knowledge to the appropriate internal resources
Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
Requirements:
3+ years of experience managing technical support teams in India
Proven hands on experience in a complex environment
Excellent oral and written English communication skills to effectively present information to a wide range of audiences; customers, technical staff, vendors, and senior management
Excellent Customer Service experience
Good people management skills and knowledge
Strong analytical skills
Ability to comply with tight deadlines and navigate through complex processes in a matrix environment
Strong capabilities of building organized processes and structured formal documentation
Experience in a multinational organization
Ability to multitask without compromising quality
Apply Here: https://bit.ly/31rh2hB
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