#LinkedIn is Hiring
Research respond to and resolve service requests and customer inquiries via email, chat and email.
When appropriate, initiate calls to premium customers to answer questions and resolve issues.
Serve as the single point of resolution for the customer and assist with product information and site navigation.
Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses.
Provide feedback to management regarding necessary changes and updates (including upgrades, functionality, and customer care issues)
Attend ongoing training and develop knowledge relating to business networking, recruiting and placement.
Accurately record customer trends using internal tools
Perform related duties as assigned
Flexibility and adaptability to work with different channels such as Email, Chat and Forums with flexible shift timings
2+ years of experience in account management or customer support.
B2 certification in Portuguese language from renowned organization.
Having fluency in written and conversational native Portuguese language.
Experience in delivering complex messages to difficult customers that address their company’s need for additional information or modified actions
Experience in using the Internet, social media and mobile platforms/applications with the ability to explain Internet functionality to customers
Having expert knowledge of MS Office (Outlook,Word, PowerPoint, and Excel) and CRM tools.
Having working knowledge of PC-based Internet and software applications
Excellent communication skills with the ability to communicate effectively via telephone and email
Ability to make discretionary decisions based on research and multitask using different media
The ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude
Proficiency in SharePoint, CRM’s and Office tools
Enthusiasm for work, and for the product, the technology, and the tools.
A team player who can develop strong relationships within the team and partner with the team
Enjoys working within teams (both local and global) but can also work independently.
Curious and innovative, passionate about learning.
Positive attitude and develop growth mindset.
Motivated and committed to improvement.
Flexible and willing to help with other projects, as needed.
Apply Here: https://bit.ly/2ESbGD8