Member Support Consultant - Bangalore

#LinkedIn is Hiring


Responsibilities

  • Research respond to and resolve service requests and customer inquiries via email, chat and email. 

  • When appropriate, initiate calls to premium customers to answer questions and resolve issues. 

  • Serve as the single point of resolution for the customer and assist with product information and site navigation. 

  • Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their online businesses. 

  • Provide feedback to management regarding necessary changes and updates (including upgrades, functionality, and customer care issues) 

  • Attend ongoing training and develop knowledge relating to business networking, recruiting and placement. 

  • Accurately record customer trends using internal tools 

  • Perform related duties as assigned 

  • Flexibility and adaptability to work with different channels such as Email, Chat and Forums with flexible shift timings 

Basic Qualifications

  • 2+ years of experience in account management or customer support. 

  • B2 certification in Portuguese language from renowned organization.  

Preferred Qualifications

  • Having fluency in written and conversational native Portuguese language. 

  • Experience in delivering complex messages to difficult customers that address their company’s need for additional information or modified actions 

  • Experience in using the Internet, social media and mobile platforms/applications with the ability to explain Internet functionality to customers 

  • Having expert knowledge of MS Office (Outlook,Word, PowerPoint, and Excel) and CRM tools.

  • Having working knowledge of PC-based Internet and software applications 

  • Excellent communication skills with the ability to communicate effectively via telephone and email 

  • Ability to make discretionary decisions based on research and multitask using different media 

  • The ability to work cross-functionally, independently and as part of a team with a certain degree of creativity and latitude 

  • Proficiency in SharePoint, CRM’s and Office tools  

  • Enthusiasm for work, and for the product, the technology, and the tools.   

  • A team player who can develop strong relationships within the team and partner with the team 

  • Enjoys working within teams (both local and global) but can also work independently. 

  • Curious and innovative, passionate about learning. 

  • Positive attitude and develop growth mindset.  

  • Motivated and committed to improvement.   

  • Flexible and willing to help with other projects, as needed. 


Apply Here: https://bit.ly/2ESbGD8


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