Product Operations specialist - Bengaluru

#Twilio is Hiring

As a Product Operations Specialist I, 

  • You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.

  • You’re empathetic and customer centric to the core.

  • You’re a clear verbal and written communicator. 

  • You’re introspective and committed to continuous self-improvement.

  • You’re capable of learning quickly and mastering complicated systems.

  • You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.

  • You’re able to complete tasks in core area within SLAs.


As a Product Operations Specialist I, you will  

  • Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.

  • Assess the nature of product or service issues and resolve basic-to-intermediate level problems.

  • Log customer interactions and tag/categorize issues accordingly.

  • Learn new processes across a variety of subject areas and ensure our operations are running smoothly. 

  • Respond to and action incoming carrier partner notifications. 

  • Quickly and confidently triage complex issues via documented internal escalation paths.  

  • Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area.

Apply Here:

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