#Twilio is Hiring
As a Product Operations Specialist I,
You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
You’re empathetic and customer centric to the core.
You’re a clear verbal and written communicator.
You’re introspective and committed to continuous self-improvement.
You’re capable of learning quickly and mastering complicated systems.
You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
You’re able to complete tasks in core area within SLAs.
As a Product Operations Specialist I, you will
Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently triage complex issues via documented internal escalation paths.
Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area.
Apply Here: https://bit.ly/3mqhepO