Professional Services Coordinator - Bangalore

#NetApp is Hiring

Job Functions -    Manage all processes relevant to the successful delivery of Professional Services for our Accounts including: review of user, and logistical requirements, contacting customers and obtaining scheduling details, identifying tasks and resources, assigning, and coordinating resources, and closing the project after delivery -    The types of tasks this individual is responsible for are generally routine in scope and build skills in basic practices and procedures. -    The processes used to solve problems are clearly defined. -    Work collaboratively with professionals in several service functions, with a focus on assisting the account teams, PS managers, and PS resources through the life cycle of the projects -    Monitor project activities and engage with customers, consultants, and account teams to resolve issues and delays -    Confirm scope of engagements with customer and account team, obtain timeline and source projects based on skill set requirements and geographic location  -    Organize and attend planning meetings to confirm Logistics prior to engagements -    Request and manage Contract Delivery Partners: determine assignments, establish schedule, introduce project information, and address escalations  -    Train new Service Coordinators -    Participate in tool and process UAT

Job Requirements •    Mandatory: Proficient in reading, writing, and speaking German •    Excellent written and verbal communication skills.   •    Process oriented •    Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.  •    Excellent follow up and attention to detail •    Ability to use multiple computer applications in a Windows environment and move from one application to another quickly and seamlessly. •    Customer Service or CRM experience •    3 to 5 years of experience in a fast paced, customer-facing environment •    Should be flexible to work in shift, fixed shift for EMEA (2PM to 11PM)

Qualifications -    High-performing and hardworking with refined organization skills and commitment to quality and customer success  -    Superior customer service skills, possessing proven written and verbal communication skills -    Ability to multi-task and work under pressure to meet deadlines   -    Ability to work collaboratively within a team environment -    Strong aptitude for learning new technologies and familiarity with the basic hardware and services NetApp provides -    Attention to detail and sense of urgency

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