RMS Operations Analyst - Bangalore

#Commvault is Hiring

Position Responsibilities Include

  • Act as the first point of contact for Customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon standards are followed.

  • Successfully interact through phone and email with customers as you solve their problems

  • Troubleshoot and resolve complex customer issues

  • Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.

  • Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.

  • Dedication to the success and satisfaction of our customers

  • Work independently and as a team to come up with the best solutions to a customer problem.

  • Work remotely on enterprise level customers and dark sites

  • Develop subject matter expertise of assigned Customers

  • Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.

  • Ensure journal entries to the CRM Database are accurate, concise and timely.

  • Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.

Position Requirements Include

  • BS Computer Science, Electrical Engineering or other technical degree or equivalent experience.

  • Excellent diagnostic and troubleshooting skills.

  • Experience with contemporary Operating Systems, Networking Concepts, and Computer Security concepts

  • Working knowledge of Commvault solutions preferred.

  • Understanding backup theory and design. Backup and data management fundamentals

  • Proven ability to utilize ticket data, product documentation and other resources to research and resolve client technical issues.

  • Strong customer services/satisfaction ethic.

  • Excellent telephone etiquette, including strong verbal communication and listening skills.

  • Solid written communication skills.

  • Strong attention to detail.

  • Technical acumen; ability to learn new technologies quickly and then leverage gained knowledge.

  • Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time sensitive environment.

  • Enjoy working in a highly technical team environment

  • Customer focused approach with strong customer service skills

  • Very well organized and able to effectively prioritize work

Apply Here: https://bit.ly/3gCH45J

#helpinghands #hiringupdates #jobalerts #Bangalorejobs