#Commvault is Hiring
Position Responsibilities Include
Act as the first point of contact for Customer incidents reported by telephone, email and remote monitoring tools ensuring all processes and agreed upon standards are followed.
Successfully interact through phone and email with customers as you solve their problems
Troubleshoot and resolve complex customer issues
Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
Consistently meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
Dedication to the success and satisfaction of our customers
Work independently and as a team to come up with the best solutions to a customer problem.
Work remotely on enterprise level customers and dark sites
Develop subject matter expertise of assigned Customers
Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.
Ensure journal entries to the CRM Database are accurate, concise and timely.
Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.
Position Requirements Include
BS Computer Science, Electrical Engineering or other technical degree or equivalent experience.
Excellent diagnostic and troubleshooting skills.
Experience with contemporary Operating Systems, Networking Concepts, and Computer Security concepts
Working knowledge of Commvault solutions preferred.
Understanding backup theory and design. Backup and data management fundamentals
Proven ability to utilize ticket data, product documentation and other resources to research and resolve client technical issues.
Strong customer services/satisfaction ethic.
Excellent telephone etiquette, including strong verbal communication and listening skills.
Solid written communication skills.
Strong attention to detail.
Technical acumen; ability to learn new technologies quickly and then leverage gained knowledge.
Must be able to work productively and autonomously without significant assistance; must be able to multi-task and effectively prioritize within a high volume/time sensitive environment.
Enjoy working in a highly technical team environment
Customer focused approach with strong customer service skills
Very well organized and able to effectively prioritize work
Apply Here: https://bit.ly/3gCH45J