Team Lead Sales Operations Support - Gurugram

#MongoDB is Hiring


Job Responsibilities

The Lead will be responsible for growing and mentoring a team of 3-4 SalesOps Associates (individual-contributor-level roles of 1-3 years prior experience). This role reports to the Sales Operations Support Manager based in Gurugram,India office; under a VP of Sales Operations based in our New York City headquarters. This role also will be working in an office with other established teams in Sales, HR/Recruiting, Marketing Operations, Finance/Deal Desk, and Research.

Key responsibilities

  • Front-line/Tier-2 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, troubleshooting/resolving/responding to Cases as knowledge & experience allows, and calling out cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate

  • Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps

  • Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits

  • Data updates, such as Account/Territory Assignments

  • User Administration, such as activating new users and deactivating departing users in various sales tools

  • Maintenance of Salesforce.com reports & dashboards

  • Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training

  • Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)

  • Note : Refer Skill & Knowledge Matrix to understand & perform Prescriptive/Easy, medium complexity & difficult work tasks

  • Given an introduction to the context in which a medium/complex sized task fits, can complete it independently or with minimal support/mentorship

  • Able to scope and develop small/medium features on their own.

  • Leads projects and/or small teams.

  • Participates in and supports initiatives outside of the main area of responsibility, such as evangelism and recruiting."

Team Span

  • Handle/Lead a Team of upto 4 to 5 SalesOps Associates

  • Professional Character and Responsibilities

  • Take ownership for their team/project.

  • Communicates effectively and patiently to all members of the organization.

  • Keeps team morale high.

  • Supports and motivates team members.

  • Is meticulous about giving appropriate credit to team members.

  • Teaches and promotes MongoDB's core values through iconic action

Preferred Skills & Experience

  • Preferably 2 years of team leading experience & progressed through an associate role

  • Someone who has been a SalesOps associate in the past, who in addition has a very broad knowledge of the entire product, and can help with any component, or type of issues

  • Should act as a first point of escalation for the team member's to help in resolving their day to day queries,issues etc

  • Should be able to demonstrate Mastery in associate role & have ability to coach, mentor & train new hires in the process

  • Strong awareness of the state of the product and team at all times

  • Very Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables

  • Able to understand the relationships between different objects within Salesforce & their relevance, makes well-reasoned judgements/decisions in order to fulfill the requestor's ask

  • Has subject matter expertise in at all aspects of Sales Operations processes

  • Has deep knowledge of the entire system and very strong problem solving skills, and can jump into code in any component and contribute.

  • Job Complexity & Scope of Responsibility

  • Easily comprehend complex case queries/requests, apply judgement & perform complex tasks

  • Can break down a specification as per the requester into tasks that can be divided/broken down & worked upon in parallel by multiple associates to expedite resolution

  • Should be good at workload assignment, eyeballing critical/urgent cases from the queue and allocating it to the right resources

  • Handles customer critical issues for their area of expertise and adjacent areas - rarely needs to call out further if our own SalesOps team can be used

  • Liaison with key external partners & knows when to raise to various team’s (Deal desk/Bookings/Sales/Senior Sales leadership etc.)

  • Should have the ability & prior experience to understand & document some of our processes in form of SOP/Knowledge articles

  • Contributes to driving backlog reduction


Apply Here: https://bit.ly/33SotOV


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