#MongoDB is Hiring
The Lead will be responsible for growing and mentoring a team of 3-4 SalesOps Associates (individual-contributor-level roles of 1-3 years prior experience). This role reports to the Sales Operations Support Manager based in Gurugram,India office; under a VP of Sales Operations based in our New York City headquarters. This role also will be working in an office with other established teams in Sales, HR/Recruiting, Marketing Operations, Finance/Deal Desk, and Research.
Front-line/Tier-2 Support for Sales via the SalesOps Case Queue, including initial triage of new Cases, troubleshooting/resolving/responding to Cases as knowledge & experience allows, and calling out cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
Data cleanliness activities such as reviewing and correcting both recurring and ad hoc data audits
Data updates, such as Account/Territory Assignments
User Administration, such as activating new users and deactivating departing users in various sales tools
Maintenance of Salesforce.com reports & dashboards
Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training
Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool)
Note : Refer Skill & Knowledge Matrix to understand & perform Prescriptive/Easy, medium complexity & difficult work tasks
Given an introduction to the context in which a medium/complex sized task fits, can complete it independently or with minimal support/mentorship
Able to scope and develop small/medium features on their own.
Leads projects and/or small teams.
Participates in and supports initiatives outside of the main area of responsibility, such as evangelism and recruiting."
Handle/Lead a Team of upto 4 to 5 SalesOps Associates
Professional Character and Responsibilities
Take ownership for their team/project.
Communicates effectively and patiently to all members of the organization.
Keeps team morale high.
Supports and motivates team members.
Is meticulous about giving appropriate credit to team members.
Teaches and promotes MongoDB's core values through iconic action
Preferred Skills & Experience
Preferably 2 years of team leading experience & progressed through an associate role
Someone who has been a SalesOps associate in the past, who in addition has a very broad knowledge of the entire product, and can help with any component, or type of issues
Should act as a first point of escalation for the team member's to help in resolving their day to day queries,issues etc
Should be able to demonstrate Mastery in associate role & have ability to coach, mentor & train new hires in the process
Strong awareness of the state of the product and team at all times
Very Proficient in Microsoft Excel, e.g. should know commonly used functions like VLOOKUP, COUNTIFS, SUMIFS, Pivot Tables
Able to understand the relationships between different objects within Salesforce & their relevance, makes well-reasoned judgements/decisions in order to fulfill the requestor's ask
Has subject matter expertise in at all aspects of Sales Operations processes
Has deep knowledge of the entire system and very strong problem solving skills, and can jump into code in any component and contribute.
Job Complexity & Scope of Responsibility
Easily comprehend complex case queries/requests, apply judgement & perform complex tasks
Can break down a specification as per the requester into tasks that can be divided/broken down & worked upon in parallel by multiple associates to expedite resolution
Should be good at workload assignment, eyeballing critical/urgent cases from the queue and allocating it to the right resources
Handles customer critical issues for their area of expertise and adjacent areas - rarely needs to call out further if our own SalesOps team can be used
Liaison with key external partners & knows when to raise to various team’s (Deal desk/Bookings/Sales/Senior Sales leadership etc.)
Should have the ability & prior experience to understand & document some of our processes in form of SOP/Knowledge articles
Contributes to driving backlog reduction
Apply Here: https://bit.ly/33SotOV