Sales Support- Back end operations - Bangalore

#HP is Hiring


Responsibilities:

  • Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns and making suggestions for existing process refinement.)

  • Manages Physical Claims and Logistics cordinator activities by supporting the actions governed by other stakeholders - call centre, LSPs etc

  • Collaborates with other departments and support groups departments (e.g., field sales, credit and collections) to resolve order management issues for all product lines and is a subject matter expert to other departments (e.g., supports product management by testing new systems.

  • Acts as a central point of contact for all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer level (e.g., holds periodic calls with customers to maintain relationship).

  • Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of high complexity and proactively follows-up on highest complexity issues to resolve them with some guidance.

  • Managing 1X1 conversations with the direct reportees and influence a healthy balanced team

  • Should be able to supervise and motivate people and able to graph their career/growth conversations


Education and Experience Required:

  • First level university degree or equivalent experience.

  • Typically 3-5 years of experience in supply chain, order management, claims or similar background preferable

Knowledge and Skills:

  • Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

  • Extensive knowledge of internal processes and policies.

  • Excellent understanding of local legal compliance issues.

  • Advanced problem-solving and analytical skills

  • Sound knowledge of operating systems software (e.g., Microsoft Office).

  • Must be a six sigma trained and certified (Yellow/Green Belt)


Apply Here: https://bit.ly/322qSoX


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