Seller Support Associate - Delhi

#Amazon is Hiring

DESCRIPTION · The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers. · Demonstrates effective, clear and professional written and oral communication. · Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. · Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. · Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. · Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. · Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. · Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. · Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

BASIC QUALIFICATIONS · · Education: Bachelor Degree in any discipline with 0-10 years of experience. · Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada. · Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. · Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. · During the first four months (Training & Transition) no unplanned leaves are allowed. · Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office. · Home environment free from background noise where you can connect to the internet and work on your deliverables. · Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider. · Should have access to mobile phone at all times from a reliable provider. · Should have power back up in case of power shut down. · Candidates who are based in the below locations should only apply: o Hyderabad

PREFERRED QUALIFICATIONS · Education: Any Graduation (other than BE, BTech and MBA Freshers) · Language: English/Hindi · Experience within a customer service environment preferred. Desire to expand skills into new areas. · Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail. · Committed seller advocate, drive process & tool improvements. · Enthusiasm and strong self-motivation. · Strong prioritization and time management skills, with a high degree of flexibility. · Embrace constant change with flexibility and good grace. · Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. · Demonstrates effective communication, composure, and professional attitude · Exemplary performance record, particularly with regard to quality & productivity · Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

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