#Ramco is Hiring
Job Description
Qualification : BEMBA from reputed Institute |ITIL certificati on Experience : Experience range: 8 to 12 years | Experience in ERP Product Support What skill sets are we looking for
Support Management
Project Management
Understanding of support processes
Team handling
SLA Management
Your Role and Responsibilities
Responsible for managing Production Support for multiple customers
Incident Management: Manage compliance to SLAs, expedite resolution of support issues
Problem Management: Coordinate with internal teams for RCA and permanent solution to recurring issues
Change Management: Identification of scope deviations, costing and management of changes, enhancements, customizations and service requests from customers, Effective delivery at the right cost, quality and time
Upgrade Management: Manage the E2E upgrade activity, testing and resolution of upgrade issues
Develop and implement structured support processes, manage risks and overall support administration
Ensure customer expectations and needs are accurately met and understood
Delegate and manage tasks, responsibilities to support team members
Attend and chair project support review meetings with customers
Monitor billings, invoicing, milestones and support profitability
Provide guidance and facilitate communication to internal and external stakeholders for all support activities
Apply Here: https://bit.ly/2EMQzlB
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