#Coupa Software is Hiring
Primary Role Specific
Managing instances for Professional Services and Training Teams
Inventory of up to 400+ Instance across multiple deployments (Demo / Training)
Supporting Upgrades and Refreshes - Batch and Auto-Update Monitoring
Instance Scheduling and Assigning for Training Courses: Create/Tear Down - Pre/Post usage.
Troubleshooting Failure of Instance refreshes / upgrades
Site Reliability Coordination on Issues / bugs / failures
Process ownership - Manage and Develop Improvement Plans - Leading to more efficient operations benefiting the team and ensuring Global alignment
Create, Manage, Track and Analyze Team KPI’s - Reporting and Dashboards - Assisting Operations Manager with completing monthly/quarterly performance reports for stakeholders related to this Process.
Secondary team Specific
Help Manage Operational Tools to ensure Support Team Success - Support Operations Administration Duties
Experience working with different Data Reporting and Analytics tools and building reports to provide insights to management - Experience with Salesforce reporting will be a big plus
Investigate and Resolve complex business problems while identifying opportunities for improvement to increase productivity of the organization.
Provision of Internal and External access to Support Tools/Communities and using problem solving skills to help with Support Tools issues
Assisting in the Delivery of Improvement Projects – both technical and business focused.
Change Management – Helping the Team through the process and communicating change.
Hands-on work as an analyst whenever required, guiding and assisting teams in best practice
Excellent communication skills and ability to respond to your internal stakeholders queries quickly
Graduate with relevant work experience or Bachelor Degree
Technical and Business Minded – Hands On
Should be able to work with minimal supervision
Think and Act Globally - Experience in a complex global, matrix organization working across multiple time zones
Confidence in ability to own and deliver on projects and issues to resolution.
Flexibility and Adaptability - Open to work in shifts - Experience in working in ambiguous situations, working under pressure.
Excellent communication skills and ability to respond to queries quickly and appropriately
more details: https://bit.ly/39LTXbJ