Team Lead - Customer Service - Bangalore

#Meero is Hiring


Check this new position:

  • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently

  • Directly manage team members and drive them to successfully reach their KPIs

  • Define new processes and be creative about the role within the organisation

  • Understand Customer Service department goals and translate these into outputs for staff.

  • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs

  • Ability to understand business process for the purpose of contributing to SOP’s

  • Ability to create operational excel templates across different work areas for the purpose of administering and tracking all work

  • Ensure departmental queries closed within SLA

  • Identify skills deficiencies and training needs

  • Provide management with feedback and proposition on improvements

What You'll Need

  • You have a relevant experience in Business Operations / Account / Project Management / Consulting, ideally in a startup environment;

  • 2-3 years of Managerial experience

  • MBA or Engineering Degree from a premier institute

  • Should be able to work in a dynamic environment

  • Capable of developing clear and up-to-date procedural processes

  • Advanced Excel skills, with advanced analytical, problem solving and troubleshooting skills

  • Exceptional communication skills (Both verbal and written)

  • Customer Service background is a plus

RECRUITMENT PROCESS

  • Interview with the Hiring Manager of this offer.

  • Interview with the GM - India

  • HR interview with the Talent team

  • Speero interview to make sure you're aligned with Meero's spirit & values

  • Welcome on board!


Apply Here: https://bit.ly/3baIX8D


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