Team Lead - Hyderabad

#Apple is Hiring

Key Qualifications

  • Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 15+ employees

  • Experience leading in a professional environment

  • Knowledge of contact center management tools, processes, procedures, and performance metrics, and can innovate and improve as needed

  • Excellent influencing skills and ability to work with key business partners

  • Prioritizes coaching needs and experienced in developing employees to achieve optimal results

  • Able to develop coaching plans that incorporate observations and key performance trends

  • Leads a standard for high-quality work by consistently meeting and exceeding performance goals

  • Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience

  • Solution oriented leader who demonstrates creativity and curiosity

more details:

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