#ServiceMax is Hiring
Principal Duties and Responsibilities include, but are not limited to:
Analyse the issue raised by the customer on their own or connect with customer in case of any further details needed.
Collaborate with respective functional teams during the process of analyzing customer issue raised.
Debug the issues raised in case of product implementation or customization issues.
Assess the business impact of customer issue raised and update the stakeholders about such impact.
Extend support services by participating in resolution of issue tickets and change requests.
Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities.
Represent ServiceMax customer support team and manage client relationship for respective product customers.
Creating Knowledge articles and peer review of articles for resolved customer issues.
Continuous management and upkeep of Customer SLA’s.
Meet the CSAT score as per the company standards.
Required Qualifications and Skills:
3 – 5 years of experience in providing technical product support solutions for customers.
Salesforce Application/ ServiceMax product experience is mandatory
Bachleor’s Degree in Information Technology, Science.
Strong customer interfacing skills
Strong presentation skills with ability to effectively present his/her point of view to a variety of audiences
Strong communication skills, both written and verbal
Ability to work in a globally distributed team environment, liaising with on-site teams and customers
Ability to work independently and be a self-starter
Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment
Good to have skills:
1 or more years of exposure to Field Service domain or experience supporting/implementing Field Service applications
Apply Here: https://bit.ly/33LVuxq