Technical Customer Support Engineer - Bangalore

#ServiceMax is Hiring

Principal Duties and Responsibilities include, but are not limited to:

  • Analyse the issue raised by the customer on their own or connect with customer in case of any further details needed.

  • Collaborate with respective functional teams during the process of analyzing customer issue raised.

  • Debug the issues raised in case of product implementation or customization issues.

  • Assess the business impact of customer issue raised and update the stakeholders about such impact.

  • Extend support services by participating in resolution of issue tickets and change requests.

  • Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities.

  • Represent ServiceMax customer support team and manage client relationship for respective product customers.

  • Creating Knowledge articles and peer review of articles for resolved customer issues.

  • Continuous management and upkeep of Customer SLA’s.

  • Meet the CSAT score as per the company standards.

Required Qualifications and Skills:

  • 3 – 5 years of experience in providing technical product support solutions for customers.

  • Salesforce Application/ ServiceMax product experience is mandatory

  • Bachleor’s Degree in Information Technology, Science.

  • Strong experience with technologies supporting SFDC, SaaS applications, including XML, Web Services, HTML, Java and JavaScript

  • Strong customer interfacing skills

  • Strong presentation skills with ability to effectively present his/her point of view to a variety of audiences

  • Strong communication skills, both written and verbal

  • Ability to work in a globally distributed team environment, liaising with on-site teams and customers

  • Ability to work independently and be a self-starter

  • Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment

Good to have skills:

  • 1 or more years of exposure to Field Service domain or experience supporting/implementing Field Service applications 

Apply Here:

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